Wild Pheasant Hotel & Spa, BW Signature Collection

Wild Pheasant Hotel & Spa, BW Signature Collection, On the map

Wild Pheasant Hotel & Spa, BW Signature Collection, Photos

Customer Ratings and Reviews

• Lynda M from TripAdvisor
  
  (July 22, 2019, 3:07 am)

  Only stopped here for a coffee en route to north Wales, even so it was a poor experience. We had to go and find someone to ask to serve us in the bar area despite the sound of voices coming from the room adjacent. The coffee was ok. Matt was pleasant enough. The toilets behind the bar were dirty and unkempt. There was dust and debris on the floor of one ladies cubicle. The facilites had not been recently cleaned and was in need of a deep and thorough clean. My husband reported a dirty toilet pan and lack of cleaning in the gents. A succession of staff and their friends came and went in the public bar area having loud conversations about their evenings out. Other customers had to wait before being served. We had to find someone to ask to pay. When we left, a member of staff from the bar left at the same time and pulled out in front of us from the staff parking area. It is rare that if I find services not up to standard for me to leave without passing on my concerns to the staff but the lack of engagement from anyone we encountered here did not give me any confidence about making any comments so we left. The facilites, rooms and reosrt look lovely, I do hope the attitude of the staff do not impact on the success of the hotel.

• sheila k from TripAdvisor
  
  (July 18, 2019, 10:01 am)

  Lovely hotel from the outside and didn't disappoint inside,modern room on first floor, lift available if needed. Welcoming staff and food was good. Walking distance to town centre through a lovely riverside park. If I had to be picky, the breakfast was not hot as it was a buffet style and plates were cold which cooled it even more, night lights beside the bed had black shades so too dull to read by but overall it was a nice hotel and we would return.

• standfast2015 from TripAdvisor
  
  (July 15, 2019, 9:39 am)

  The hotel is good and the food is fine. The shower in our room, and in several other rooms, is a safety hazard. The shower is raised off the floor and shower water does not drain properly - consequently the water runs out of the shower onto the bathroom floor creating a very treacherous situation (Flooding) We reported this to the hotel management team. The hotel cleaning team were very aware of the problem, but no action has been taken yet?

• jrynki701695 from TripAdvisor
  
  (July 14, 2019, 1:39 pm)

  Gorgeous hotel & spa within walking distance to Llangollen-a place we frequently visit which has lots to do. Spa facilities nice & relaxing. Hotel spotless, classy, homely feel with modern bits-gives a nice vibe. Bar areas nice.Comfortable bed, modern bathroom with powerful shower & nice toiletries. Friendly, helpful staff. Tasty breakfast with nice coffee. Will definitely return to this place.

• Elizabeth C from TripAdvisor
  
  (July 7, 2019, 2:29 pm)

  We stayed here on the Friday night of the international Eisteddfod. We had a well equipped modern room on the ground floor, nicely furnished with a good tea tray, complementary biscuits and water, andbathroom with lovely underfloor heating. We found staff on reception very helpful and efficient. We enjoyed using the spa, with its hydrotherapy pools, sauna and steam room. We also enjoyed drinks in the Glass House, and were pleased to see how the hotel refurbishment has been completed since we last stayed in January 2017. The hotel has a large car park and free WiFi. We drove to the Eisteddfod pavillion, but could have walked there in around 20 minutes.Our only disappointment was our breakfast experience. The hotel was very busy with Eisteddfod guests and so breakfast was a little chaotic.We had to ask for tea cups, clean glasses and tea spoons, which should have been replenished by staff without having to ask. Also, the breakfast was buffet style, with no other eggs but scrambled available, when we had expected hot food served to us. I believe this can be attributed to the hotel being so busy. That said, we still very much enjoyed our stay and would definitely stay again.

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